At The Florence Mart, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return process.

Conditions for Returns:

1. Items must be returned within 30 days of purchase.
2. Products should be unused, in their original packaging, and include all tags.
3. Certain items (e.g., perishable goods, personal care products) may not be eligible for return.

Return Process:

1. Contact us at theflorencemart@gmail.com or 0307 2666577 to initiate a return.
2. Provide your order details and reason for the return.
3. Ship the item back to our return address (details will be shared upon request).

Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.