If you are eligible for a refund, we’ll ensure the process is quick and simple.

Refund Eligibility:

• Refunds are issued for returned items meeting our Return Policy requirements.
• In cases of damaged or defective products, a full refund will be provided.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

For any refund-related queries, please contact us at theflorencemart@gmail.com or 0307 2666577.